Give everyone options for communication. Patrons with visible and/or invisible disabilities might prefer to use chat to communicate with us. Please respect that preference by remembering that a phone call might not be the most accessible, despite speed and potential convenience, and by offering Zoom (available within the AAL chat), phone, email, and accessible technology options during chats.
Use Permalinks in chat! If you need to drop a catalog link into chat for a patron, make sure to click on the Permalink option in the catalog result and copy it. This will guarantee the patron will be able to access the search result.
Use those canned messages! If you're having a busy day or just don't feel like typing the same thing multiple times, feel free to send a scripted response by clicking on the Canned Messages button in your chat window.
Ask! If you have questions, need help with a reference conversation, can't find someone to cover for your shift, or would like to discuss any concerns, please contact the UF Ask A Librarian Coordinator (that's Robin!) and the Ask A Librarian TEAMS channels. We are a community of library professionals, which means we know our stuff, or we know people who do, and we like sharing information. So please ask us!
