Speaker icon for Audio alerts - beep
Computer screen icon Desktop notifications - HTML
Envelope icon LibAnswers alerts - New ticket notifications by queue
Click the circle to change your availability for individual departments.
Green for Monitoring
Red for Not Monitoring
Yellow for new chats - "Answer" to claim
Green for chats in progress
Blue for LibAnswers Ticket Notifications
Hover over each notification for additional patron info.
Click any operator name to start an internal chat.
Click the eye icon to view the departments an operator is monitoring.
Click the speech bubble icon to start a chat with all operators.