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Ask A Librarian: LibChat Operator Window Guide

The LibGuide for UF staff involved with Ask A Librarian

LibChat Operator Screenshot and Text Description

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

LibChat Operator Window

Alert Notification Options (toggle on or off)

  • Speaker icon for Audio alerts - beep

  • Computer screen icon Desktop notifications - HTML

  • Envelope icon LibAnswers alerts - New ticket notifications by queue

Monitoring Status (personal and department chats)

  • Click the circle to change your availability for individual departments.

  • Green for Monitoring

  • Red for Not Monitoring

Chat Activity (current chats in progress)

  • Yellow for new chats - "Answer" to claim

  • Green for chats in progress

  • Blue for LibAnswers Ticket Notifications

  • Hover over each notification for additional patron info.

Operator Chat

  • Click any operator name to start an internal chat.

  • Click the eye icon to view the departments an operator is monitoring.

Group Chat

  • Click the speech bubble icon to start a chat with all operators.

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