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Aleph@UF: Catalog Problems Mailbox

Cataloging procedures and policies

Catalog Problems Mailbox

Updated December 2018 by Dave Van Kleeck

 

The Catalog Problems mailbox (catproblems@uflib.ufl.edu) is monitored by members of the Cataloging and Discovery Services Department  Managers Group (CMG) on a rotating basis.  Each month a CMG member is responsible for monitoring the mailbox regularly to ensure a timely response.  Another CMG member serves as back-up. 

Catalog Problems Schedule, January - December 2019

 

January Greg/Jorge
February Dave/Greg
March Hank/Dave
April Doug/Hank
May Jorge/Doug
June Greg/Jorge
July Dave/Greg
August Hank/Dave
September    Doug/Hank
October Jorge/Doug
November Greg/Jorge
December Dave/Greg

 

 

Tips

General

  • Include lib-catproblems when replying or forwarding messages to maintain the record of activity in the mailbox.  Using reply to all comes in handy, but you might need to remove an entry, such as Mango noreply@flvc.org.
  • It’s possible to change who the e-mail reply is from by clicking the arrow in From.  The default is to send the e-mail from lib-catproblems.
  • When responding to a patron, include your name and affiliation (e.g., [Name], Cataloging and Discovery Services Department, Smathers Libraries, University of Florida)
  • When the subject line says “Someone reported a problem with this record” change it to more descriptive text (e.g., problem title) before forwarding.
  • When problem is resolved or referred, move the e-mails to the Completed folder (e.g., Completed FY18).  You don’t have to follow-up on problems referred to er-help or circ, unless there is a need to coordinate a response.
  • Keep an eye on the Junk E-Mail folder.  Occasionally e-mails end up there instead of the Inbox.
  • The In Process folder includes individual folders to place in-process e-mails if desired.  Some of us use our individual folder; some don’t.  Please don’t put e-mails there and then neglect to follow-through.

Broken Links

  • Forward e-resource package broken links to er-help@uflib.ufl.edu as needed (see canned message below).
  • If the broken link is not part of a package, update the link if possible.  Otherwise, the link will need to be removed.  If the bib is an e-resource record, suppress the UFER holding.  

Circulation

Serials

Law Library

Storage

SUL Union Catalog

IR@UF

  • Refer problems with embargoed content (i.e., the record says RESTRICTED TO UF STUDENTS, STAFF, FACULTY, AND ON-CAMPUS USE UNTIL 2014-12-31 but it's February 2015) to G.W. Swicord at: gwswicord@ufl.edu

FLVC/FALSC Help Desk

  • For Mango and union catalog issues contact the FLVC Help Desk at: help@flvc.org

 

How to delete an erroneous eBook or eJournal icon from MANGO

Go into the ALEPH bib record. If the 856 field contains any of the text strings below, the icon will NOT display in MANGO. Simply add the appropriate text string to subfield y,  z, or 3 in the 856 field.

                                  "also available online"
                                  "also issued online"
                                   "table of contents"
                                   "tables of contents"
                                    "publisher"
                                    "sample text"
                                    "book review"
                                    "cover"
                                    "front pages"
                                    "no longer available"
                                    "contributor"
                                    "abstract"
                                    "gift"
                                    "film clip"
                                    "trailer"
                                    "bibliography"
                                    "film clip"
                                    "trailer"
                                    "web site"
                                    "inhaltsverzeichnis"
                                    "klappentext"
                                    "inhaltstext"
                                    "rezension"
                                    "verlagsinformation"
                                    "evolve.elsevier"

                             More information is here: https://support.flvc.org/knowledge-base/kbdw/KBA-01715-M0S7

Canned Messages

Link issue

Thank you for reporting the problem. I just tried the link you reported, and it seems to be working. Were you on or off campus when you had the problem? If you were on campus, it is possible there was a temporary interruption of service. If you were off campus, you would need to use one of the two methods described here. I would recommend using the VPN client. It is considered to be more reliable. If you have difficulty installing the VPN, you can contact the Help Desk at (352) 392-HELP (4357). Please let me know if you are still unable to connect to the resource. 

 

Link still doesn’t work for patron, or it also didn't work for you.

I am copying our Electronic Resources Unit so that they can look into the problem.

 

Link issue with ProQuest Ebook Central titles.

Thank you for reporting the problem. For titles in the ProQuest Ebook Central collection you will need to log in with your GatorLink account, regardless of whether you are on or off campus. Try that and please let me know if you are still unable to connect to the resource.

 

Not on shelf

Thank you for reporting the problem. I am forwarding this to the Circulation Unit at [name of library]. I would check the shelf one more time and if you still can’t find the book, report the problem to staff at the service desk. Check with the service desk to see if you can use UBorrow which would allow you to request the book from another Florida university or Interlibrary Loan.

OR

Not on shelf  - ALTERNATIVE

I see that the book was recently returned to the library. It may not have yet been shelved when you checked the shelf. I would check the shelf again. If you don’t locate the book, ask at the circulation desk and let them know it was recently returned. It may be sitting on a book truck.

 

UF does not own requested resource.

You might try requesting the book through Interlibrary Loan. I also see that it is available through other Florida university libraries: [link to Mango here]. Sign in to use UBorrow and you can request the book from another school. This latter method is probably faster. Hope this helps.

 

Book has an item processing status indicating it is in Cataloging, Acquisitions, or In Transit

Book has an item processing status indicating it is in Cataloging or Acquisitions or no item at all (the problem can be referred to Doug Smith). Respond back whether the book has been found or not. See the following note for patron --  We will initiate a search for the item you are looking for. If it is found, we will process the book. If the item cannot be located, we’ll let you know a couple of alternatives for getting a copy.

 

Report of a problem requiring record editing (e.g. misspelled title).

Thank you for reporting the problem. It’s been fixed. In some cases, it may take up to three days to display correctly in the library catalog.

 

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