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Campus Delivery to Law Faculty: Current Status

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GROVER Ticket: 

FCLA Ticket: 6653

Date: 2/10/09

Description:

We have FCLA putting together reports to allow us to pull the following out of ALEPH:

 

  1. Count of Requested Items. (This is working.)
  2. Count of Requested Items that have been delivered. (Wendy is working on this.)
  3. Count of requested items that were actually loaned (released from the hold shelf). Conversely, we could get the count of requested items that
    had their holds expire if that is an easier report to create.
    (Wendy is working on this.)

Resolution:

  1. The first report is working now.
  2. The second report was created, but is not pulling the right data.
  3. The third report is not working at all yet.

12/2/09 Wendy created a report in TEST that will run the first report from within ALEPH. They want to do this for reports that either may have sensitive information or that are only needed at one institution. The report for #1 is under Services -> Requests -> Campus Delivery Requests (p_custom_20). Tested 12/2/09 and it works except that the sorting feature doesn't work right. Wendy will work on that, and then work on the other two reports we want.

Call Slips not Printing after Aleph20 Upgrade

GROVER Ticket: 48858

FCLA Ticket:

Date: 8/4/11

Description:

After the Aleph v20 upgrade, GovDocs was unable to get call slips to print. (Law had put in a request, but GovDocs never got it.)

Resolution:

FCLA modified the call slip template and now it is working again. We do not know for certain if this template issue caused all branches to be unable to print call slips, or if it was only affecting Gov Docs. But everything should be working now.

DONE 8/8/11

Turn off transfer slips

GROVER Ticket: 33075

FCLA Ticket: 7833

Date: 7/20/09

Description:

Turning off transfer slips for all EXCEPT UFSTO. (have to be always print or never print when we start emailing hold notices)

Resolution:

This is set on client side only right now. Has to be set up on server side after the upgrade.

9/18/09 Wendy suggested to Jason that this could be done by IP address.

12/2/09 Jason emailed me about this and is ready to work on this now. I reiterated that we do not want the transfer slips to print, but that we should still see a notification that the item we are returning belongs to another location and is going "in transit."

4/28/10 Jason added a note to the Grover ticket indicating he and Wendy were working on setting this up by " just printing UFSTO and LAW instead of trying to stop the printing everywhere else." I responded by reiterating again the above concern about still being able to see a notification when the items are returned as well as indicating that the last correspondence from Law (in September 2009) was that they did not want transfer slips to print.

Resolution:

Chrissy and FCLA set up the default to be to NOT print transfer slips, and UFSTO will have to be the exception and will have to manually turn on printing transfer slips after an update.

DONE 8/24/10

Wrong Pickup Location on Email Hold Letters

GROVER Ticket: 

FCLA Ticket: 8663

Date: 10/29/09

Description:

Renee Weatherholt reports that over the last week there have been several faculty members calling about their hold notification emails. The emails indicate they should pick up their holds at Library West. But these are actually at the Law Library.

As I understand it, the email is supposed to have a field that is filled by the pickup library. Because it can't only say Library West or Law Library for every email, as they ARE emailing hold letters for items on hold at both Library West and the Law Library. As I understand it, plans include eventually emailing all hold letters for every branch eventually, so the pickup library needs to be flexible.

This is a fairly urgent issue, as right now patrons are receiving emails with incorrect pickup locations.

Wendy reports: The Template for the Hold Request Slip was using the Request Pickup Location, but the Hold Request Letter was using the Item Sublibrary. Wendy modified this and tested it successfully 10/30/09.

Renee reports: 8 more letters went out on 11/2/09 with this same problem. Forwarded the example to Wendy and Jason.

Resolution:

Wendy modified the template to fix this.

DONE 11/19/09

Setting up Email Hold Notices

GROVER Ticket: 31156

FCLA Ticket:

Date: 5/8/09

Description:

We want hold notices to be emailed to patrons when the items they requested actually go on hold at the Law library. They aren't going right now for any items.

Resolution:

This was turned on for UFSWE and seems to be working now. Jason is working with Micah at UFLAW to get it turned on there.

9/18/09 Micah turned it on. Have 6 test items in on 9/21, waiting to see if I get the emails.

DONE 10/30/09

No in-transit message/Wrong pickup location on hold notice

GROVER Ticket: 32507

FCLA Ticket: 8087

Date: 8/12/09

Description:

A requested item did not generate an "in transit" message when scanned at West. Instead it went to "on hold" immediately and emailed the patron the hold notice to pickup the item at West. The pickup library is set to LAW in ALEPH though.

Unsure if this issue is related to the patron, the item or the new settings to email hold notices at west.

Resolution:

We were unable to figure this out. No other similar examples have happened, so we are closing this. If it happens again we can reopen this ticket.

Hold request disappeared?

GROVER Ticket:32736

FCLA Ticket: 8180

Date: 8/27/09

Description:

Barcode: 31262053347281

This item was requested via the Campus Delivery service.
The item printed a call slip correctly, but when the library West staff went to find it, it was not on the shelf. They looked into Aleph and found that the book had been checked out, and then checked back in. AND the hold request was wiped out somehow.

Questions:
1. If a patron picks up a requested item and takes it to the desk (a patron other than the requester) will it give a message saying it cannot be checked out because it's on hold for someone else? or will it allow them to check it out.
2. If a patron other than the requester checks the item out, will it wipe out the hold request?

I don't know how to look at the history to see what really happened. Did a staff person delete the hold or override the message?

Resolution:

This is what Wendy said will happen:

1. It depends on the timing. If the hold request has already been
processed, notice sent to patron, then when its attempted to be loaned
to the non-requester patron, the client will popup a message saying
"This item is on hold for another patron", and it won't allow the
transaction to continue.
If the item is attempted to be loaned to another patron in that short
window of time between request placed and processed, the client will
popup a message "Item has holds"
and the loan can be canceled, or staff can override and loan the item
anyway.

2. If staff overrides and loans the item to the non-requester, the hold
request will remain on the requester's account and they'll get a hold
wait notice informing them that their item will be unavailable until a
future date, and of course when the item is returned, a notice informing
them to come pick up the item.

DONE 9/17/09

Gov Doc items not coming off hold

GROVER Ticket: 

FCLA Ticket: 7606

Date: 6/17/09

Description:

 UFLAW tried to take expired UFDOC items off hold, but when they scan them into ALEPH the message is "item on hold" and they can't get it to go back to "in transit" to the owning location.

Resolution:

This is related to an older ticket from Jason Fleming to cancel the cir-06 reports at UFDOC. They don't have their own hold shelf, so didn't need the expired holds report. But now that means that expired holds on UFDOC items at UFLAW are not deleting the hold requests. Need to either restart the cir-06 report job at UFDOC, or find out if the cir-06 report at UFLAW could delete the hold requests.

Wendy restarted the cir-06 job at UFDOC. The cir-06 at Law only deletes UFLAW owned hold items. The cir-06 is run at each location so that they can work for all holds, not just the UFLAW pickup location ones. And Wendy said that the notices to patrons that their items have come off hold show the owning library. Confirming with her that patrons are getting notices like this. I didn't know about it. Answer from Wendy is that the system CAN email the cir-06 notices, but our system is NOT set up to do this.

DONE 9/17/09

cir-11 not running

GROVER Ticket: 32735

FCLA Ticket: 7594 (reopened)

Date: 8/27/09

Description:

The cir-11 report did not run at UFSWE yesterday (8/26/09). I went in to look and it seems that it only ran for UFDOC, UFSAF, and UFSTO. It should be running for every location though. (UFSWE, UFSAF, UFSCI, UFSED, UFSJM, UFSLA, UFSMU, UFSTO, UFDOC)

9/9/09 reports did not print at: UFSAF, UFSCI, UFSTO, UFDOC. They printed fine at UFSED, UFSMU, UFSJM and UFSWE. They did print blank at UFLAW but theirs should have shown holds for all owning locations, not blank. I'm still waiting to hear from UFSLA.

Resolution:

9/16/09 Wendy fixed the UFLAW cir-11 to show holds regardless of owning location. UFSAF had a typo in their print.ini that Jason was able to fix. LAC confirmed that their reports are printing.

DONE 9/16/09

Item status 03 not requestable?

GROVER Ticket: 

FCLA Ticket: 7722

Date: 7/1/09

Description:

A patron with Patron Status 21 could not place a hold on an item with Item Status 03. The error message was "home library not valid" in both ALEPH client and in the OPAC/Mango.

Resolution:

7/16/09 Wendy found that Item Status 03's were not requestable at all. She fixed that and it works now in ALEPH, but not in Mango. She's checking with the Mango support folks. In the meantime, Law staff are placing holds for this patron by hand in ALEPH.

DONE 8/14/09

cir-06 report modifications

GROVER Ticket: 

FCLA Ticket: 7605

Date: 6/17/09

Description:

We need some changes made to the cir-06 reports (Hold Shelf Reports)
that run at the sublibraries who are participating in the Campus
Delivery pilot. Wendy has been helping with this pilot.

Right now, each branch gets a report of the items they own that have
expired holds. This means for example, that Music sees items that are at
the pickup location UFLAW. Most of our branches would rather not see
these items since they are not on their hold shelf. Also, UFLAW is only
seeing the expired holds for items they own, and they really must see
all the expired holds at their pickup location, regardless of owning
library.

Below are the details of the way we need the cir-06 reports to run.

Law Library: They need to see the expired holds for all items on hold at
their pickup location, regardless of owning location.

AFA: They would like to continue seeing the items they own that have
expired at the Law library's pickup location. This one can stay as it is.

Music, Education, Science, GovDocs, Journalism, LAC: These should all
see items they own that have expired that are on hold at only their
location. (So that they do not see the ones on hold at Law)

West: Library West is a little different because they not only
participate in the Campus Delivery pilot, but they also have items from
Storage on hold. So we think their cir-06 report should show expired
holds for items on hold at West, regardless of owning location.

Resolution:

Done 7/8/09

Setting up cir-11 reports

GROVER Ticket: 31316

FCLA Ticket: 7594

Date: 5/20/09

Description:

We would like a cir-11 report to run every Wednesday morning at each participating sublibrary that will show the items they own that have
outstanding hold requests (excluding recalled items) only from patron statuses 21 and 26.


Participating Branches: UFSWE, UFSAF, UFSCI, UFSED, UFSJM, UFSLA, UFSMU, UFSTO, UFDOC

The one that runs for UFLAW should actually show all outstanding hold requests for patron status 21 & 26, regardless of owning library since they're the ones who will have to answer to a patron if something isn't on the hold shelf. Again though, it should not include recalls.

Resolution:

Done 7/6/09

Changing Call Slip template

GROVER Ticket: 31157

FCLA Ticket: 7607

Date: 5/8/09

Description:

We need to make the callslips really different for Campus Delivery and have text with "Pickup Location: Law Library" at the top right above the patron's name so that anyone could see the book was misshelved if they saw it at West.

Resolution:

Done 6/29/09

Getting call slips to print reliably at each branch

GROVER Ticket: 31131

FCLA Ticket:

Date: 5/7/09

Description:

We need Aleph to print hold request call slips at each sublibrary.

Based on our most recent test on 4/27 with UFID 9999-9123 they're not printing at: Music, Law, Education, and Gov Docs.

We think they're printing at MSL, Journalism, LAC and AFA.

We're not sure about West and Storage. (HSCL is not included in this test as it is not currently participating in the Campus Delivery pilot.)

Resolution:

Done 6/16/09

Stopping Call Slips from emailing

GROVER Ticket: 31155

FCLA Ticket:

Date: 5/8/09

Description:

 We do not want call slips to email to the patrons.

Resolution:

Done 6/16/09

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