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Upon notification of a missing item, the Law staff cancel the hold request and email the patron to let them know the item is missing. They can suggest ILL as an alternative.
Note: For items where there is an alternate copy available, follow the substitution procedure below.
Q. What about items with status: in cataloging or in preservation? Will they show a request link? Can those be requested via ILL?
A. They may show a request link (an item process status of CR seems to, an item process status of PR seems not to). If a patron was able to place a hold request but when you go to the shelf it isn't there and is not going to be available for a while due to anything other than being checked out (because if checked out it will do a recall) then it can be requested via UFLAW's ILL service. In these cases, start with #2 in the missing procedure.
When the owning library must make a substitution
When a requested item is not available, but there is another copy available on the shelf:
The owning location will need to put a hold request on the substituted item using the patron that is on the call slip.
The owning location will need to delete the original hold request. If this doesn't happen, it will show up on the cir-11 report.
The owning location will then be able to discharge the barcode and continue the process as normal.
As long as those steps are done the rest of the process will work smoothly.
A substitution should only be done if an exact copy is available. This does not apply to different editions.