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Library Technology Services: LTS New Users Guide

Resources from Library Technology Services, for library employees

Library Technology Information


Library Technology Services Help Desk


Email Lists

Data Storage

  • Recommended data storage solutions are:
    • OneDrive (individual work data)
    • Teams (department, committee, other groups, and shared work data)
  • OneDrive (formerly U-drive) is for individual work data 
  • Departmental files: Z drive (mapped automatically) and Teams, depending on the unit
  • Employees are encouraged to save data to OneDrive as that is backed up
  • Manually map any additional storage drives that may be required for your job:
  • UF Information Security Policies:


  • Department printers are managed by Xerox.
  • If your Xerox printer is having issues please report it to your department Xerox contact and they will submit the request to Xerox directly.
  • To check your default printer in Start button > Settings > Devices > Printers & Scanners.
  • For privacy and security, some Xerox printers allow Secure Print; easily configured on your PC.

Office Phone

Mobile Devices

Remote Access to your office computer

  • From a library staff PC: Start button > type “Remote Desktop” or “mstsc” into Search box > select Remote Desktop Connection
    • Type your computer name like this:, but use your PC service tag (serial number) in place of the XXXX
  • From offsite:
    • Install and connect to UF VPN:
    • Open your personal device’s Remote Desktop application
      • Type your computer name like this:, but use your PC service tag (serial number) in place of the XXXX
      • You may need to authenticate as: UFAD\yourGatorlinkusername

Attending remote training, meetings, etc.

  • Test connectivity well before the session begins. You may open a Grover ticket for assistance or to request any hardware needed such as a webcam or headset.

General Computer Information

  • All technology issues will need a Grover request submitted before a Library Technology Services representative can help you.
  • Please log off your computer every day. Do not power off.
  • Computer patches are released periodically depending on severity. Please be aware that some patches will reboot your computer.
  • Monitors will go to sleep after 10 minutes of inactivity.
  • Computers need to be either installed on the top of your desk or in a cradle mounted under your desk. Computers should never be placed on the floor. This will shorten the life of the computer as it will ingest more dust into the fans.
  • If you require ergonomic items for your computer please schedule an ergonomic evaluation through the Facilities & Security Department.
  • Please try to keep separate business and personal email accounts. It promotes a better work-life balance, organization, and privacy concerns.

Pre-Installed Software:

  • Microsoft Office 2019
  • Internet Explorer 11
  • Microsoft Edge
  • Silverlight 5
  • SQL Native Client
  • Software Center (pre-approved software for you to install on your computer):
    • 7-Zip
      Adobe Reader
      OCLC Connexion
      Alma offline client
      Google Chrome
      Apple iTunes
      SMaRT Tools
      Bulk Rename Utility
      Tableau Reader 2021
      Classic Sticky Notes
      IrfanView Plugin
      Teams Machine Wide Installer
      DLC Toolbox
      VLC Media Player
      Draw i.o
      MarcEdit 7
      Zoom Meetings
      Mendeley Reference
      Zoom Outlook Plugin
      Endnote Plugin
      Mozilla Firefox

Additional Software or Hardware Requests

  • Open a Grover “Hardware/Software” request for any items that you need. These requests will go to your supervisor for approval before moving through the Library Technology Services process.

UF Online Resources




G Suite:    

UFIT Training:

Research Apps:


University of Florida Home Page

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