I added some tips to remember in the Training tab. Refer to these tips as needed!
I added a new FAQ in the Training tab called "Adding AskA Calendar Event to Outlook Desktop". Use this if you'd like to save some work and time during schedule changes!
I changed the old "LibChat Operator Window" tab name to "LibChat Dashboard Guide" and updated the page with screenshots and explanations for the new 2018 LibChat dashboard. Please use it to help you become familiar with the new chat window!