Active Chat Window
1. i icon for Information about Patron - "View More Information"
2. ID icon to Request Patron's Contact Information
3. Ticket icon to Create Ticket from this Chat
4. No symbol to Ban this Patron's IP Address! - Use Discretion!!!
5. Bar graph icon to Record Statistics - Change to Ask@UF
6. People icon to Transfer Chat
7. X symbol to Close Chat Window
8. Canned messages button to open a list of scripted messages for UF and statewide Ask A Librarian.
