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Ask A Librarian: Active Chat Window Guide

The LibGuide for UF staff involved with Ask A Librarian

Active Chat Screenshot and Text Description

Active Chat Window

1. i icon for Information about Patron - "View More Information"

2. ID icon to Request Patron's Contact Information

3. Ticket icon to Create Ticket from this Chat

4. No symbol to Ban this Patron's IP Address! - Use Discretion!!!

5. Bar graph icon to Record Statistics - Change to Ask@UF

6. People icon to Transfer Chat

7. X symbol to Close Chat Window

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