Guides @ UF: Library Technology Services: Home

Compassionate Computing

Library Technology Service (LTS) practices compassionate computing, which means we operate with compassion for our users, our systems, and ourselves. To support this, we use product management (and project management) methods and strategies, utilize compassionate communication practices, and work to ensure maintainable systems and practices for working at a sustainable pace.

Contact the Library Help Desk at 273-2800

Library Technology Services Help Desk

Hours : 7:30am-4:30pm Monday – Friday
Main Phone Number: 273-2800
Submit Grover tickets via email to IT-HelpDesk@uflib.ufl.edu
Grover Ticketing System for staff related issues https://apps.uflib.ufl.edu/grover/home.aspx
For public computing issues: https://classrooms.at.ufl.edu/request/
See the LTS website for information on supported systems, system status, UFIT alerts, and more.

Xerox (Zeno):

Contact your departmental Xerox liaison first for issues or questions. Departmental contacts communicate with Zeno/Xerox directly, often using “quick links” at the bottom of the PrintSmart webpage.
For cartridges, there’s a “supply request’ link: https://printsmart.purchasing.ufl.edu/support/breakfix-supply-request/.
Old Cartridges: Bring old/empty cartridges to Facilities for recycling.