Library Technology Services: Onboarding and Offboarding

It is the goal of LTS to ensure that a new employee is able to work on day one.  We do this by collaborating with HR, Fiscal Services, and Facilities to ensure all access, permissions, and technology are ready to go before they step into the building on their first day.

LTS’s role in onboarding includes granting permissions, setting up new employees with computer equipment, phones, and a technology orientation, including cybersecurity and best practices.

Frequently asked questions during the onboarding process:

• What Alma roles does my employee need?
  Here is a list of roles and descriptions provided by FLVC https://flvctest.sharepoint.com/:x:/s/ILSExImp/ETErIJCTFlFBj5M8UO5h0ecBhQUxCeqrne6mZWSlprbz_w 
   
• Where is the best place to store my data?
  All new hires will use OneDrive for storage.  Please refer to the link provided for more information regarding OneDrive. https://guides.uflib.ufl.edu/lts/onedrive
  
  
• Springhare – What tools are available to me?
  https://guides.uflib.ufl.edu/lts/libguides
  
  
• What is the “Network Managed By” relationship?
  This relation identifies the user to a particular department within the Libraries and gives LTS access to manage their account.  It also maps the department’s storage drive, Z, to their login.
   
• What are User Groups?
  User groups are Active Directory (AD) Memberships.  The AD database includes distribution and security groups needed for email lists, access to SAN folders, and mailboxes, among other fundamental permissions. 

Successful offboarding will prevent knowledge loss within the Libraries and lessen security risks.  LTS’s role in offboarding includes removing online permissions and physical access to library areas, data backup, and asset recovery of IT equipment.

Supervisors are asked to return physical keys and assigned technology such as laptops and remote items before or on the employee’s last physical day in the office.   It is also helpful to indicate in the ticket whether permissions can be removed on the employee’s last physical day or need to wait until their official last day.

Please have your employee place a voicemail and out-of-office messages stating they have left the University or George A. Smathers Libraries and who to contact for assistance.

Frequently asked questions during the offboarding process:

• What happens to the employee’s email access after separation?
  Mail is not transferred to the supervisor unless specifically requested
  Email access standard expiration is 30 days after separation unless the emeritus status is given; then, they can keep the @ufl.edu email address
  https://www.mail.ufl.edu/about-gatormail/email-eligibility/
  • UF One Drive access is also terminated after 30 days of separation..
• Is all employee data automatically backed up?
  If the supervisor requests, the employee’s PC will be backed up. 
  If the employee had a U: drive, that data is sent to the supervisor’s U: or desktop
  LTS does not have access to employees’ OneDrive accounts.  Please remember to have the employee transfer any OneDrive files needed and Teams account ownership to another staff member.
• What accounts need to be removed or transferred?
  Any library related Active Directory user memberships
  Alma roles
  Departmental mailbox access
  Springshare accounts, do they need to be redirected to another unit member?
  Are there social media accounts?
  People Counter TMAS access
  If the person is a member of ARCS or on other sites (and LibGuides), please be sure to contact the appropriate people to have those sites updated.
   
• What about the employee’s MS Teams account?
  LTS does not manage MS Teams accounts.  However, you need to be aware of some items as a supervisor.
  • What team(s) is the employee an owner?  You will need to assign a new owner, or the groups will become orphaned or unmanaged.
  • Remove the employee from the team(s) that they are a member.  Only the owner of the team can do this.