Welcome to the Library Technology Services (LTS) Department! We're here to make your experience with technology seamless. As your go-to hub for technical assistance, we provide an array of services and support, including evaluating external service providers, application development, hardware support, risk management, and collaboration on program and project needs. Let's work together to achieve your goals and make technology work for you!
Hours
7:30 am-4:30 pm M-F
Main Phone Number
352-273-2800
Email
IT-HelpDesk@uflib.ufl.edu
Grover
LTS's in-house ticketing system
https://apps.uflib.ufl.edu/grover/
Department printers are managed by Xerox.
Type "\\tss-srv-print-2" into File Explorer (for Borland \\ahc-ps413).
A list of printers will appear in alphabetical order.
Find your printer and double-click it. This will download the driver and install it.
-Start button
-Type “Remote Desktop” into the Search box
-Select Remote Desktop Connection
-Type your computer name like this: UFLIBSXXXX.ad.ufl.edu, but use your PC service tag
-Install and connect to UF VPN
-Open your personal device’s Remote Desktop Connection application
-Type your computer name like this: UFLIBSXXXX.ad.ufl.edu, but use your PC service tag (serial number) in place of the XXXX
-You may need to authenticate as: UFAD\yourGatorlinkusername
Pre-Approved Software available to download! A shortcut should be located on your desktop and in the start menu under Microsoft Endpoint Manger
7-Zip | Acrobat Reader | Alma Offline |
Apple iTunes | Audacity | Bulk Rename Utility |
Citrix Workspace | Classic Sticky Notes | Draw.io |
DymoConnect | EndNote Plug-ins | |
FileZilla | GIMP | Google Chrome |
Greenshot | HandBrake | IrfanView |
IfranView Plugins | Jabber | MacroExpress |
Mendeley Reference Manager | Mozilla Firefox | Notepad++ |
OCLC Connexion | Python | R For Windows |
RStudio | ScanTailor | SpineOMatic |
Tableau | Teams | VLC Media Player |
Zoom | Zoom Outlook Plugin | Zotero |
Additional Software or Hardware Requests
Mobile ID: Mobile GatorOne
Zoom: https://ufl.zoom.us/
Dropbox: https://cloud.it.ufl.edu/uf-dropbox/
OneDrive: https://it.ufl.edu/services/gatorcloud-onedrive-uf
G Suite: https://cloud.it.ufl.edu/collaboration-tools/g-suite/
UFIT Training: https://training.it.ufl.edu/
Research Apps: https://www.rc.ufl.edu/about/ufapps-for-research/
UFApps: https://info.apps.ufl.edu/
UFAT for public computing issues: https://classrooms.at.ufl.edu/request/